Name:
Roberto Grosso Ciponte
Nationality:
Italian & Swiss
Favorite aspect of the work?
Intellectual flexibility as each situation, each company is different
What attracted you to the industry/ profession?
It was something completely new with only little guidance, something where the personal approach and the passion could still make a big difference.
How did you get into BCM?
I got into BCM in 2005 when my boss at Nespresso told me that we need to do BCM for our Customer relationship Centres of which I was in charge. I told him that I would like to do it but I had no clue what it was about. So, he sent me to a BCI certification training and that how it started.
What is your biggest learning to date?
It is all about foreseeing the unforeseeable.
What changes would you like to see?
I would like much stricter regulations in all industries in the profession.
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