How often do politicians, business leaders, and emergency services say we “must learn the lesson from this incident and ensure that it never happens again”? The lessons are identified in the incident report, but we find that the same lessons are identified after subsequent incidents and in their reports, yet they obviously haven't been learned.
In his webinar, Charlie will present case studies of where the same lessons have been recorded but not learned, talk through the process of debriefing, and share some of the reasons why we fail to learn lessons from incidents and exercises. He will also provide practical ways that this process can be improved and implemented in your organization.
Webinar slides:
Lessons learned conducting an engaging and effective post-crisis debriefing
